Customer Care and store policy

At Rico Movere, we have established certain guidelines regarding returns, exchanges, and shipping that we ask our customers to review carefully. These policies were created to ensure fairness for both our business and our valued customers while maintaining reasonable expectations about product returns and delivery processes.

 

Timeframe for Returns

We understand that sometimes purchases don't work out as planned. For this reason, we allow returns and exchanges to be initiated within a period of thirty (30) days from the original purchase date. This timeframe was selected as it provides adequate opportunity for customers to evaluate their purchases while allowing our business to maintain efficient inventory management. After this thirty-day window has closed, we regret that we cannot accept any returns or process any exchanges, as all sales become final at that point.

 

Conditions for Returns

For an item to qualify for return, several conditions must be met. First and foremost, the product must remain in its original condition, showing no signs of use or wear. Additionally, all original packaging materials, including any tags, labels, or accessories that came with the item, must be included with the return. We also require proof of purchase, which can be in the form of an order confirmation email, receipt, or invoice.

There are certain exceptions to our return policy. Items that have been marked as "Final Sale" at the time of purchase cannot be returned under any circumstances. This typically includes clearance items or specially discounted merchandise. Furthermore, customized or personalized products that have been altered according to customer specifications are excluded from our standard return policy. Products that have been damaged after delivery due to customer mishandling are similarly ineligible for returns.

 

Shipping and Delivery Considerations

When it comes to shipping, there are several important points customers should be aware of. Once a package leaves our facility, we cannot assume responsibility for any issues that may occur during transit. This includes packages that are lost, stolen, or arrive damaged. While we often provide tracking information as a courtesy to our customers, please understand that we do not guarantee the availability of tracking for every order.

In cases where a package has not been delivered within forty (40) days of the purchase date, customers may request a refund. Such requests will be carefully reviewed, and refunds will only be issued after we have verified that the package is indeed lost in transit.

 

Special Provisions for Footwear

We recognize that proper fit is particularly important when purchasing footwear. If you find that shoes you've ordered from us do not fit correctly, we offer store credit or exchanges (subject to availability) within the standard thirty-day return period. It's important to note that we do not provide cash refunds for size-related issues. To qualify for this accommodation, the footwear must be in pristine, unworn condition with all original packaging intact.

 

The Return Process

To initiate a return, customers should first contact our customer service team via email or phone within the thirty-day window. You will need to provide your order information and explain the reason for the return. If your return is approved, we will provide detailed instructions regarding where to send the item. Once we receive and inspect the returned merchandise, we will process your refund or exchange within a specified number of business days, typically [X] days.

 

Refund Details

Approved refunds will be issued to the original payment method used for the purchase. Please be aware that the original shipping charges are generally non-refundable, except in cases where the return is necessitated by an error on our part.

 

Customer Rights

While we have established these policies to ensure smooth operations, we acknowledge that they do not supersede any statutory rights you may have as a consumer under applicable local laws.

By completing a purchase with [Your Company Name], you indicate your acceptance of these terms. We reserve the right to modify this policy at any time, and the version in effect at the time of your purchase will govern your transaction.

For any questions or concerns regarding this policy, please don't hesitate to contact our customer service team at [Support Email] or [Phone Number]. Additional information can also be found on our website at [Website URL].

This concludes our Return and Shipping Policy. We appreciate you taking the time to review these guidelines and thank you for your understanding and cooperation.